UK Rail’s Visual Disruption Maps: Real-Time Updates

UK rail unveils visual disruption maps, providing real-time video updates on service disruptions via the National Rail Enquiries platform.

UK Rail’s Visual Disruption Maps: Real-Time Updates
September 22, 2025 2:55 pm
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Introduction

The UK rail network has launched Visual Disruption Maps, providing real-time updates on service disruptions via video. This initiative, part of the *Smarter Information, Smarter Journeys* program, delivers immediate video updates to passengers explaining incidents, affected services, and necessary actions.

Program Overview

The *Smarter Information, Smarter Journeys* program is a cross-industry collaboration involving the Rail Delivery Group, Network Rail, and various train operators. The program aims to enhance passenger information during disruptions.

Functionality and Content

Each video features a presenter explaining incidents such as signal failures, infrastructure damage, or flooding. Updates are produced within 30 minutes of an incident being confirmed and are available on the National Rail Enquiries (NRE) website, app, and social media. Subtitles and British Sign Language are included where possible.

Rollout and Accessibility

The national rollout of Visual Disruption Maps follows a successful trial of planned disruption videos launched in December 2024. These videos provided information on engineering works and other scheduled interruptions. The service will be available 7 days a week: Monday to Friday from 7 am to 10 pm and Saturday to Sunday from 7 am to 7 pm.

Trial Results and Statistics

Since December 2024, the NRE team has produced over 250 videos, which passengers have viewed nearly 700,000 times. Surveys indicate that 93% of viewers found the videos useful, 87% said the information met their needs, and 74% would recommend them to other rail users.

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Conclusion

The Visual Disruption Maps provide real-time video updates on the UK rail network during delays. The initiative is part of the *Smarter Information, Smarter Journeys* program. The service is available on the National Rail Enquiries (NRE) website, app, and social media.

Company Summary

Rail Delivery Group: The Rail Delivery Group is a cross-industry body that works with train operators and Network Rail.

Network Rail: Network Rail is responsible for managing and maintaining the railway infrastructure in Great Britain.

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