NYCT Subway: Ridership Soars, Safety Improves in NYC’s Rail System

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Introduction

The Metropolitan Transportation Authority (MTA) announced that the New York City Transit (NYCT) subway welcomed its billionth rider in 2025, achieving the milestone three weeks earlier than in 2024.

Ridership Milestones

The NYCT subway system saw robust ridership in September. The system recorded 13 consecutive weekdays with over 4 million riders daily. The week of Sept. 8 saw a post-pandemic ridership record, with 26.8 million passengers over seven days.

Annual Trends

This marks the fourth consecutive year that the billionth rider milestone has been reached earlier than the previous year.

On-Time Performance

In September, NYCT achieved an 85% on-time performance rate, slightly below the 85.1% recorded in August.

Safety and Security

The number of crimes committed on the subway system in September 2025 was 31% lower than in September 2024.

Statement

A representative at a press conference stated, “Fast, frequent, more accessible service is a powerful incentive, not to mention investments in safety, which, over the past year, have improved riders’ sense of safety and overall customer satisfaction.”

Conclusion

The NYCT subway reached its billionth rider milestone in 2025, ahead of the previous year. Ridership was strong in September, and on-time performance remained consistent. Additionally, there was a decrease in reported crimes on the subway system.

Company Summary

Metropolitan Transportation Authority (MTA): The MTA is responsible for public transportation in the New York City metropolitan area.

New York City Transit (NYCT): A division of the MTA, NYCT operates the subway and bus systems in New York City.

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