Arriva Rail London Overground Refurbishment Project

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Introduction

Carlisle Support Services is undertaking a refurbishment project for Arriva Rail London, which began in June 2025 and is slated for completion by the end of March 2026. The project encompasses the repair and painting of public areas within the London Overground network.

Project Scope and Timeline

The project, which commenced in June 2025 and is scheduled for completion by the end of March 2026, involves detailed surface preparation, repair, and painting of public areas. These areas include ticket halls, concourses, staircases, footbridges, platforms, and waiting areas. The works are being delivered through a phased approach to minimize disruption and ensure continuity of service.

Executive Commentary

Richard Jenkins, Managing Director, Cleaning Division at Carlisle Support Services, commented: “This is a fantastic project for our Hard Services Division. Our Hard Services offering continues to go from strength to strength, delivering high-quality asset maintenance, compliance, and facilities projects alongside our traditional cleaning and soft FM services. It further demonstrates our ability to deliver large-scale technical and refurbishment projects while supporting our clients in creating safe, clean, and premium station environments for their customers.”

Ashwin Patalay, Head of Facilities Management at Arriva Rail London, said: “This programme is focused on making the everyday journeys of our customers more enjoyable. Delivering upgrades across such a large network takes strong collaboration, and Carlisle’s expertise gives us confidence in the quality and consistency of the work. These activities will make a real difference to the look and feel of our stations and the experience of everyone who uses the London Overground.”

Partnership Details

This award further strengthens Carlisle Support Services’ longstanding partnership with Arriva Rail London. The company currently provides cleaning, facilities management, minor works services and people solutions across the London Overground network.

Conclusion

Carlisle Support Services is executing a refurbishment project for Arriva Rail London, focusing on station upgrades across the London Overground network, which began in June 2025 and is scheduled for completion by the end of March 2026.

Company Summary

Carlisle Support Services: The company is providing cleaning, facilities management, minor works services and people solutions across the London Overground network.

Arriva Rail London: The company operates the London Overground network and is working with Carlisle Support Services on a refurbishment project.

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