Derby’s Assisted Travel Lounge: Accessible Rail for UK Passengers

Introduction

The new Assisted Travel Lounge at Derby, representing a £50,000 investment, has opened near the main concourse. The lounge incorporates several features designed to improve accessibility and comfort for all customers.

Accessible Design

The lounge was designed in consultation with local accessibility advocates and community representatives. It features accessible seating with integrated charging points and ample space for wheelchair users. The desk area has been redesigned with a split-level layout for easier use by wheelchair users and those with reduced mobility.

Atmosphere and Amenities

Stylish acoustic wall panels have been installed to reduce background noise and create a more calming environment. A newly installed Customer Information Screen provides larger, clearer updates for journey details. The lounge also includes a smarter, energy-efficient heating system.

Visual Elements

A large image of Monsal Head decorates one of the lounge walls.

Operational Details

Customers requiring additional support are encouraged to speak to a member of the station team. The project is part of ongoing efforts to make rail travel more accessible and enjoyable for all passengers.

Conclusion

The Derby Assisted Travel Lounge, a £50,000 investment, offers accessible features and a welcoming environment for all customers. It incorporates design elements and amenities intended to enhance the travel experience, as part of a broader initiative to improve rail accessibility.

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Company Summary

Derby: The location of the new Assisted Travel Lounge.