Operators Will Pay Out to Customer for Delay

Railway companies will have to compensate passengers with up to 75% of their fare due to delays or cancellations under new EU rules agreed by MPs, as part of a push to improve punctuality.

September 29, 2007 12:43 pm | Last Update: July 31, 2015 12:49 pm

Train companies will have to pay out compensation to customers for delays or cancellations under new rules agreed by European MPs.

The cashback deal forces railway companies to refund 25% of the ticket price for delays exceeding one hour and 50% for trains more than two hours behind schedule, says The Press Association.
The payouts are only paid out only if the operator can be held responsible for the problems.

TAGS: punctiality for railways, railway delays

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